Get in touch
Have questions about your order, or a general enquiry?
How can we help?
Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation email, please contact us on info@erumestudios.com.
Tracking information will be sent within the dispatch email, once your order has been fulfilled.
Discount codes are codes that can be applied to your order to receive a discount.
Your discount code must be entered at checkout before proceeding to pay. Please ensure that you enter the code exactly as you have received it. Once you have entered your code click APPLY.
For mobile usage after clicking on the CHECKOUT button, before completing your personal information and shipping address, you can add your discount code by clicking on the SHOW ORDER SUMMARY dropdown menu and entering the code in the "gift card" box.
Discount codes are shared periodically in our email updates and on our website. Subscribe to our newsletter to receive offer information. Please refer to the terms and conditions on each offer.
If your discount code is still not working, please contact our customer service team and we will be happy to assist you.
Please note, we cannot refund any discount amounts after an order is placed if a code is not applied at checkout.
We currently offer EUR for our European customers.
We are working on offering more options so you can purchase in your local currency.
We are currently experiencing a high volume of orders & returns.
We process all refunds within 14 days of receipt of the return and upon approval of the return. Your refund will be processed through the same payment method used for your original order.
Contact our customer service team as soon as you find that your item is not in the condition you expected. Please try to attach some photos so that we can conduct a complete verification.
We will do our best to find the best solution for you.
Have questions about your order, or a general enquiry?